A Critical Incident (CI) is an unexpected event that poses a real or perceived threat to an employee’s psychological wellbeing. These events can trigger strong emotional reactions and temporarily overwhelm an individual’s ability to cope.
At RMs – EAP, we provide immediate, evidence-based support to individuals and teams impacted by traumatic workplace events—delivered both on-site and remotely.
While some industries are at higher risk, any workplace can experience a critical incident. RMS – EAP works with a broad range of sectors, including high-risk environments where employees may be exposed to trauma, stress, or vicarious trauma.
Our Manager Assist Program provides leaders with practical guidance, coaching, and specialist support to help them effectively manage employee wellbeing.
This includes:
By equipping managers with the right tools and support, we help organisations create psychologically safe and responsive workplaces.
A critical incident is an unforeseen event that poses a real or perceived threat to an employee’s well-being, often resulting in a powerful emotional response that temporarily overwhelms their coping abilities. At RMs, we offer best-in-class services to provide immediate emotional support for individuals affected by traumatic workplace events, whether on-site or off-site.
While certain professions may be more susceptible to traumatic experiences, any workplace can potentially be the site of a traumatic event. We are equipped to respond and offer support following a wide range of potentially traumatic incidents, including:
We also collaborate with unique employee groups at higher risk of stress, violence, or vicarious trauma, such as those working in the funeral industry, nightclubs or bars, and emergency services.
In the event of a critical incident, offering immediate support, empathy, and encouragement is essential. Trauma responses vary widely, and recognizing the signs of post-traumatic stress is crucial for managers and colleagues to provide support when needed.
It’s important to note that some of these symptoms can overlap with more general job-related concerns, including issues like poor workplace performance, interpersonal conflicts, disagreements with management, or physical health problems. Our Employee Assistance Program is designed to provide support to affected staff and their managers, helping them address the impact of stress, whether it’s related to a critical incident or broader workplace challenges.
In an environment, where workplace stress claims are on the rise, flourishing businesses understand the importance of having a professional and responsive EAP provider. Today’s businesses simply can’t afford to overlook the value of such a service. Feel free to call us today for immediate assistance.
Apart from our Critical Incident Response, Manager assistance, and specialized support, we have experience in addressing a wide range of common critical incidents for which employers often seek assistance.
Our Manager Assistance program provides coaching and specialized counseling options to guide and advise managers in supporting their staff’s needs effectively.
We are committed to elevating both organisational and personal health and well-being, with focus on enhancing performance and productivity.
If this is an emergency, call Emergency (Police/Fire/Ambulance) 000 in Australia
For crisis support, contact Lifeline Australia (13 11 14) in Australia, or Suicide Call Back Service 1300659467 in Australia or go to the emergency department of your nearest hospital.
RMs acknowledges the Traditional Owners of the lands on which we operate, and we pay our respects to Elders past, present, and emerging.
RMs respects and welcomes people of all backgrounds, genders, sexualities, abilities and cultures.
