EAP is a counselling service provided by clinicians to staff to support their staff’s emotional & and psychological well-being both in the workplace & and in their personal lives. An Employee Assistance Program (EAP) can play a pivotal role in guiding workplaces toward a proactive, preventive approach to mental health in the workplace. It aids in the establishment of a culture that prioritizes care and well-being. EAP supports employees to help manage various potential challenges that might affect job performance. These challenges include emotional, financial, social, and personal issues.
Uniquely, if these issues are left unchecked, they carry over to the workplace and cause potential problems, such as decreased performance, negative emotions, conflicts, and decreased employee retention. To help employees balance their personal lives with their work and create a productive environment.
RMs – EAP offers access to evidence-based digital mental health programs designed to support employees in understanding and improving a range of psychological and wellbeing concerns, including stress, anxiety, depression, insomnia, grief, substance use, financial stress, and pain management.
Digital mental health supports are increasingly recognised as an effective and accessible complement to traditional services. As noted by the World Health Organization, mobile and digital technologies have the potential to transform the delivery of mental health care globally. While engagement with traditional EAP services typically ranges between 5–10%, digital programs can achieve significantly higher engagement rates.
Employees can select a program that best suits their needs and begin building positive change at a time and place that is convenient for them. These programs are designed to complement—not replace—the personalised support and interventions provided by a clinician.
An Employee Assistance Program (EAP) is a confidential, work-based support service that helps employees address personal or work-related issues that may impact their wellbeing or performance.
The core component of an EAP is short-term, solution-focused counselling delivered by qualified clinicians. Services are confidential and, in many cases, available to employees and their immediate family members. EAPs also provide proactive and preventative support, helping organisations respond to and manage mental health and wellbeing challenges in the workplace.
The overall aim of an EAP is to enhance employee wellbeing, support early intervention, and contribute to a healthy, productive workplace culture.
Mental health challenges continue to significantly impact Australian workplaces, contributing to millions of lost workdays and reduced productivity each year. RMS – EAP provides timely, professional support to help employees manage issues such as stress, anxiety, and depression—supporting their ability to remain at work or return safely, benefiting both the individual and the organisation.
Supporting employee mental health is critical for organisational performance and productivity. In Australia, mental health challenges contribute to millions of lost workdays and reduced productivity each year, making early support and intervention essential.
RMs – EAP provides timely, professional psychological support to employees experiencing concerns such as stress, anxiety, or depression. Our services are designed to help employees remain at work or return to work safely and effectively, benefiting both individual wellbeing and organisational outcomes.
By partnering with RMs – EAP, employers can proactively support their workforce, reduce the impact of mental health on productivity, and foster a healthier, more engaged workplace.
Why Employers should consider RMs – EAP for several reasons:
Employers partner with RMs– EAP for our commitment to delivering high-quality, accessible, and cost-effective psychological support. Our full-service model includes on-demand telephone counselling delivered by experienced, qualified clinicians, ensuring employees receive timely and professional support when they need it most.
RMs – EAP also provides a cost-effective solution, with competitive hourly rates that enable organisations to offer meaningful support without excessive financial burden.
By choosing RMs – EAP, employers demonstrate a genuine commitment to employee wellbeing while maintaining operational efficiency, supporting a healthier, more resilient, and productive workforce.
EAP (Employee Assistance Program) counselling provides employees with confidential, short-term support from qualified clinicians to help manage personal and work-related challenges. It offers a safe, non-judgemental space to talk through concerns, reduce emotional distress, and develop practical strategies to move forward. EAP counselling supports wellbeing, resilience, and overall functioning, helping employees regain clarity and focus both at work and in their personal lives.
Common issues discussed during counselling include:
Phone counselling offers a convenient and accessible way to receive professional support via telephone, enabling you to connect with a clinician without the need for a face-to-face appointment—providing flexible, timely care in a private and comfortable setting.
Telehealth is a convenient way to access support via video or telephone, allowing you to connect with your therapist remotely instead of attending a face-to-face appointment—providing flexible, accessible care from wherever you are.
No information discussed within a counselling session is disclosed to any third party or organisation without the individual’s prior consent, except where there is a risk of harm to the individual or others, or where information is subpoenaed legally.
Concerns around privacy and confidentiality are often a key barrier to accessing EAP services. At RMS – EAP, we recognise the importance of confidentiality and ensure employees are informed of their rights both prior to, and during, their initial counselling session. No information is shared with the organisation unless the employee provides explicit written consent, outlining what can be disclosed and under what conditions. RMS – EAP is committed to maintaining the confidentiality of individuals accessing support, while also meeting our legal and ethical obligations.
RMs – EAP is a diverse, equitable and inclusive employer, supported by a multicultural workforce. Our clinicians hold tertiary qualifications in psychology, social work, or counselling, and bring extensive experience in delivering Employee Assistance Program services. All counsellors are employed on a full-time basis and remunerated in line with award conditions, ensuring consistency and quality of care. Each client is matched with a dedicated counsellor or psychologist to promote continuity and minimise the need to retell their story. Unlike many EAP providers, RMS – EAP does not engage casual or contract clinicians, reinforcing our commitment to high-quality, consistent service delivery.
While utilisation can vary depending on factors such as critical incidents and workplace culture, the industry benchmark is known as the 10–5 Rule: approximately 10% of employees will access the service, with an average of five sessions per year. For example, in an organisation of 100 employees: 100 × 10% × 5 = 50 hours of service annually.
Immediate, expert support when it matters most
Our Rapid Crisis & Trauma Response service delivers timely, professional support to organisations and their people following critical or traumatic incidents. Available 24/7, our experienced clinicians provide both on-site and virtual assistance to help stabilise situations, reduce psychological risk, and support recovery.
We work across a range of sectors—including corporate, healthcare, education, and community services—tailoring our response to the unique needs of each environment and workforce.
Through a coordinated and compassionate approach, we help organisations respond effectively, strengthen resilience, and support individuals and teams in returning to safe and productive functioning.
At RMs, we are dedicated to delivering exceptional services designed to help your employees effectively address their behavioural, personal, and work-related challenges. We prioritize a evidence-based and solution-focused approach to ensure that your employees can regain their focus on work and foster a sense of security in their personal lives.
Our EAP services offer several distinct advantages, including:
Furthermore, our comprehensive EAP services encompass mental health training, counseling, and organizational development. We collaborate closely with managers and supervisors to tailor programs that address their unique needs, fostering a culture of overall health and mental wellness in the workplace. Our experience enables us to provide integrated counseling and training sessions aimed at mitigating the psychological and financial toll of stress and mental health challenges on your company. You can trust RMs to support your employees in managing their well-being effectively.
Moreover, our EAP services at RMs encompass:
Purpose:
To equip leaders with the skills and guidance needed to support employee well-being.
What it includes:
Why it matters:
Strong leadership support creates a psychologically safe workplace and ensures issues are addressed early and effectively.
.
Purpose:
To proactively monitor, evaluate, and enhance workforce well-being through ongoing assessment, ensuring the organization can respond to emerging needs and risks in real time.
What it includes:
Why it matters:
Workplace challenges evolve over time. Without continuous assessment, issues like burnout, disengagement, and turnover can go unnoticed until they escalate. This program enables organizations to shift from a reactive approach to a proactive strategy, addressing risks early and fostering a healthier, more resilient workforce.
Organisational impact:
RMS delivers a comprehensive Insights & Outcomes Dashboard that transforms EAP engagement into meaningful organisational intelligence:
Without visibility, organisations are often forced into a reactive approach to employee wellbeing. RMS enables a shift toward proactive, evidence-based decision making.
With the Insights & Outcomes Dashboard, organisations can:
RMS goes beyond reporting—delivering insight, interpretation, and action. By combining clinical expertise with data intelligence, RMS ensures organisations not only understand their workforce—but are equipped to support it effectively.Insights & Outcomes Dashboard (RMS Workforce Intelligence)
Lorem ipsum is a placeholder or “dummy” text used in the printing, typesetting, and web design industries to fill content spaces before the actual text is added. It is used to demonstrate the graphic layout of a document or website without distracting the viewer with readable content.
Lorem ipsum is a placeholder or “dummy” text used in the printing, typesetting, and web design industries to fill content spaces before the actual text is added. It is used to demonstrate the graphic layout of a document or website without distracting the viewer with readable content.
Lorem ipsum is a placeholder or “dummy” text used in the printing, typesetting, and web design industries to fill content spaces before the actual text is added. It is used to demonstrate the graphic layout of a document or website without distracting the viewer with readable content.
Receptive Mind Services (RMs) takes pride on providing premium EAP services at the most affordable prices. We have also streamlined our business processes and operations to ensure that our costs are kept to a minimum and there are not any hidden charges or fees.
The plans suggested in accordance with the employer’s anticipated usage.
We strongly recommend that they select a plan that best aligns with their specific requirements. It’s worth emphasising that any unused hours are carried over to the following year’s plan, and we further extend discounts for multi-year purchases.
Our plans are as follows:
Up to 50 staff
50 to 100 staff
100 to 250 staff
300+ member plan
250 to 500 staff
RMs – EAP offers access to evidence-based digital mental health programs designed to support employees in understanding and improving a range of psychological and wellbeing concerns, including stress, anxiety, depression, insomnia, grief, substance use, financial stress, and pain management.
Digital mental health supports are increasingly recognised as an effective and accessible complement to traditional services. As noted by the World Health Organization, mobile and digital technologies have the potential to transform the delivery of mental health care globally. While engagement with traditional EAP services typically ranges between 5–10%, digital programs can achieve significantly higher engagement rates.
Employees can select a program that best suits their needs and begin building positive change at a time and place that is convenient for them. These programs are designed to complement—not replace—the personalised support and interventions provided by a clinician.
An Employee Assistance Program (EAP) is a confidential, work-based support service that helps employees address personal or work-related issues that may impact their wellbeing or performance.
The core component of an EAP is short-term, solution-focused counselling delivered by qualified clinicians. Services are confidential and, in many cases, available to employees and their immediate family members. EAPs also provide proactive and preventative support, helping organisations respond to and manage mental health and wellbeing challenges in the workplace.
The overall aim of an EAP is to enhance employee wellbeing, support early intervention, and contribute to a healthy, productive workplace culture.
Mental health challenges continue to significantly impact Australian workplaces, contributing to millions of lost workdays and reduced productivity each year. RMS – EAP provides timely, professional support to help employees manage issues such as stress, anxiety, and depression—supporting their ability to remain at work or return safely, benefiting both the individual and the organisation.
Supporting employee mental health is critical for organisational performance and productivity. In Australia, mental health challenges contribute to millions of lost workdays and reduced productivity each year, making early support and intervention essential.
RMs – EAP provides timely, professional psychological support to employees experiencing concerns such as stress, anxiety, or depression. Our services are designed to help employees remain at work or return to work safely and effectively, benefiting both individual wellbeing and organisational outcomes.
By partnering with RMs – EAP, employers can proactively support their workforce, reduce the impact of mental health on productivity, and foster a healthier, more engaged workplace.
Why Employers should consider RMs – EAP for several reasons:
Employers partner with RMs– EAP for our commitment to delivering high-quality, accessible, and cost-effective psychological support. Our full-service model includes on-demand telephone counselling delivered by experienced, qualified clinicians, ensuring employees receive timely and professional support when they need it most.
RMs – EAP also provides a cost-effective solution, with competitive hourly rates that enable organisations to offer meaningful support without excessive financial burden.
By choosing RMs – EAP, employers demonstrate a genuine commitment to employee wellbeing while maintaining operational efficiency, supporting a healthier, more resilient, and productive workforce.
EAP (Employee Assistance Program) counselling provides employees with confidential, short-term support from qualified clinicians to help manage personal and work-related challenges. It offers a safe, non-judgemental space to talk through concerns, reduce emotional distress, and develop practical strategies to move forward. EAP counselling supports wellbeing, resilience, and overall functioning, helping employees regain clarity and focus both at work and in their personal lives.
Common issues discussed during counselling include:
Phone counselling offers a convenient and accessible way to receive professional support via telephone, enabling you to connect with a clinician without the need for a face-to-face appointment—providing flexible, timely care in a private and comfortable setting.
Telehealth is a convenient way to access support via video or telephone, allowing you to connect with your therapist remotely instead of attending a face-to-face appointment—providing flexible, accessible care from wherever you are.
No information discussed within a counselling session is disclosed to any third party or organisation without the individual’s prior consent, except where there is a risk of harm to the individual or others, or where information is subpoenaed legally.
Concerns around privacy and confidentiality are often a key barrier to accessing EAP services. At RMS – EAP, we recognise the importance of confidentiality and ensure employees are informed of their rights both prior to, and during, their initial counselling session. No information is shared with the organisation unless the employee provides explicit written consent, outlining what can be disclosed and under what conditions. RMS – EAP is committed to maintaining the confidentiality of individuals accessing support, while also meeting our legal and ethical obligations.
RMs – EAP is a diverse, equitable and inclusive employer, supported by a multicultural workforce. Our clinicians hold tertiary qualifications in psychology, social work, or counselling, and bring extensive experience in delivering Employee Assistance Program services. All counsellors are employed on a full-time basis and remunerated in line with award conditions, ensuring consistency and quality of care. Each client is matched with a dedicated counsellor or psychologist to promote continuity and minimise the need to retell their story. Unlike many EAP providers, RMS – EAP does not engage casual or contract clinicians, reinforcing our commitment to high-quality, consistent service delivery.
While utilisation can vary depending on factors such as critical incidents and workplace culture, the industry benchmark is known as the 10–5 Rule: approximately 10% of employees will access the service, with an average of five sessions per year. For example, in an organisation of 100 employees: 100 × 10% × 5 = 50 hours of service annually.
We are committed to elevating both organisational and personal health and well-being, with focus on enhancing performance and productivity.
If this is an emergency, call Emergency (Police/Fire/Ambulance) 000 in Australia
For crisis support, contact Lifeline Australia (13 11 14) in Australia, or Suicide Call Back Service 1300659467 in Australia or go to the emergency department of your nearest hospital.
RMs acknowledges the Traditional Owners of the lands on which we operate, and we pay our respects to Elders past, present, and emerging.
RMs respects and welcomes people of all backgrounds, genders, sexualities, abilities and cultures.
