Manager Support & Referrals

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Altius provides dedicated support for managers and team leaders through our Manager Assistance Program (MAP), an integral part of our Employee Assistance Program (EAP). Designed to help leaders confidently navigate complex workplace situations, MAP offers timely, expert guidance while also supporting the wellbeing of managers themselves.

Delivered by experienced psychologists, the program provides short-notice consultations to assist with issues such as:

Employee wellbeing and fitness for work concerns
Managing difficult behaviours and interpersonal conflict
Mental health concerns, stress, and psychological risk
Change management and workplace transitions
Meeting WHS/OHS obligations while supporting employees
Navigating sensitive workplace conversations and performance concerns
Managing the personal pressures and emotional demands of leadership

Whether you’re responding to an urgent workplace issue or leading your team through organisational change, MAP provides practical, evidence-based advice tailored to your workplace. Our psychologists take the time to understand your organisation’s culture, policies, and operational context, ensuring recommendations are relevant, respectful, and actionable.

Importantly, MAP supports the manager as well as the team. Leading others through challenging situations can be demanding, and managers often need a confidential space to reflect, problem-solve, and build confidence in their decision-making. Our psychologists provide practical coaching, emotional support, and strategies to help managers navigate difficult conversations, manage workplace pressures, and maintain their own wellbeing.

By integrating MAP into your EAP, your organisation equips leaders with the support and skills they need to foster psychologically safe, healthy, and high-performing workplaces.

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Critical Incident Response

A critical incident is an unforeseen event that poses a real or perceived threat to an employee’s well-being, often resulting in a powerful emotional response that temporarily overwhelms their coping abilities. At RMs, we offer best-in-class services to provide immediate emotional support for individuals affected by traumatic workplace events, whether on-site or off-site.

Our services encompass:

Information sessions for staff on managing Acute Stress Response to prevent PTSD (Post Traumatic Stress) following a critical incident in the workplace.
Short-term monitoring of affected staff to identify signs of stress-related psychological injury.
Counseling for individuals suffering from PTSD or those affected by trauma or stress.

While certain professions may be more susceptible to traumatic experiences, any workplace can potentially be the site of a traumatic event. We are equipped to respond and offer support following a wide range of potentially traumatic incidents, including:

Employee injury, death, or disability.
Workplace suicide or suicide attempts.
Assault or abuse.
Violence in or near the workplace, such as robberies.
Workplace accidents, violence, conflicts, or fights.
Redundancies.
Bullying.
Organisational restructuring.

We also collaborate with unique employee groups at higher risk of stress, violence, or vicarious trauma, such as those working in the funeral industry, nightclubs or bars, and emergency services.

Key Considerations:

Early intervention is simple and cost-effective, focusing on education, brief emotional support, and ‘psychological first aid.’
Delaying support can lead to costly treatment, as trauma-related injuries may develop.
Responses to trauma vary from person to person, and signs of distress may not always be evident.
Traumatic stress injuries, like PTSD, can develop months after the event.
Untreated traumatic stress can reduce employee well-being, leading to lost productivity, higher claim costs, and increased insurance premiums.

In the event of a critical incident, offering immediate support, empathy, and encouragement is essential. Trauma responses vary widely, and recognizing the signs of post-traumatic stress is crucial for managers and colleagues to provide support when needed.

Common Symptoms of Trauma-Related Psychological Injury:

Unusual irritability.
Decreased workplace performance.
Withdrawal from social activities and communication.
Conflict with colleagues.
Increased alcohol consumption.
Melancholy or signs of depression.
Personality changes.
Sleep disturbances.
Engaging in risky behaviour.

It’s important to note that some of these symptoms can overlap with more general job-related concerns, including issues like poor workplace performance, interpersonal conflicts, disagreements with management, or physical health problems. Our Employee Assistance Program is designed to provide support to affected staff and their managers, helping them address the impact of stress, whether it’s related to a critical incident or broader workplace challenges.

In an environment, where workplace stress claims are on the rise, flourishing businesses understand the importance of having a professional and responsive EAP provider. Today’s businesses simply can’t afford to overlook the value of such a service. Feel free to call us today for immediate assistance.

Apart from our Critical Incident Response, Manager assistance, and specialized support, we have experience in addressing a wide range of common critical incidents for which employers often seek assistance.

CI & MA

2. Manager Assist & Support

Our Manager Assistance program provides coaching and specialized counseling options to guide and advise managers in supporting their staff’s needs effectively.

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We are committed to elevating both organisational and personal health and well-being, with focus on enhancing performance and productivity.